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Position

Information Technology Lead

Hours

Full-Time, Monday to Friday (On Call Element weekend and nights)

Location

In-Person | HBSPCA Headquarters

Salary Range

$55K-$70K (Commensurate with Experience and Performance)

Reports To

Director of Finance & Administration

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About the HBSPCA

At the Hamilton/Burlington SPCA (HBSPCA), we are always Pet First. Since 1887, we've advanced the humane treatment of animals through collaboration, education, services, and partnerships. As one of Ontario's most progressive and community-driven animal welfare organizations, our mission is keeping people and pets together—while supporting over one million animal interactions annually. Learn more at www.hbspca.com.

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The Position

The HBSPCA is growing—rapidly. With ambitious plans to triple our operational impact in the next three years, we’re expanding our technology infrastructure to match. While our long-term vision includes building a robust internal IT team and organically growing toward a higher-level, strategic function, this position represents a critical first step in that journey.

As the Information Technology Lead, you will manage day-to-day IT support, help optimize our technology stack, and implement small-to-midscale innovations. You will work closely with our managed service provider we continue to partner with, particularly for cybersecurity and remote helpdesk support.

This is an ideal role for a technically skilled, entrepreneurial individual who is ready to take ownership of IT operations—and grow into a more strategic role as we scale.

The Information Technology Lead is responsible for overseeing all aspects of technology infrastructure and support at the HBSPCA. Reporting to the Director of Finance & Administration, this role combines hands-on technical support with strategic technology planning, working closely with the Director of Data, Privacy and Architecture. As the organization's IT specialist, you will maintain existing systems while researching and implementing innovative solutions that enhance efficiency and advance our mission.

This dynamic position requires both technical expertise and an entrepreneurial mindset to identify opportunities for improvement, develop business cases for new solutions, and provide exceptional support to staff. You'll be the technology champion who ensures our digital infrastructure supports our growing sophistication in customer service, online engagement, and operational effectiveness.

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This Role is Right for You If:

• You enjoy solving complex technical problems with creative, resourceful solutions
• You are motivated by making an impact in a mission-driven nonprofit
• You can balance day-to-day support work with strategic thinking
• You are excited to grow your career into a future leadership role
• Want to shape how technology supports animal welfare, community care, and innovation
• Are experienced, even if not formally certified—we value real-world skill
• Are excited to work collaboratively with a hybrid in-house/MSP model
• Want to be part of scaling an IT ecosystem from the ground up
• You thrive in a fast-paced environment where priorities can shift quickly
• You are equally comfortable providing hands-on support and thinking strategically
• You have an entrepreneurial spirit and love researching new technologies
• You believe in the power of technology to transform organizations and improve efficiency
• You're passionate about using AI and other emerging technologies to drive innovation
• You excel in an independent role while maintaining strong collaborative relationships
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Key Responsibilities

Technical Support & Infrastructure

• Provide responsive, hands-on IT support to HBSPCA staff
• Manage employee onboarding/offboarding, user accounts, permissions, and security protocols
• Maintain, troubleshoot, and optimize hardware, software, and network systems
• Oversee audio-visual equipment and digital signage systems throughout our facilities
• Coordinate with our MSP for escalations, security, and help desk overflow
• Create and update IT documentation, SOPs, and disaster recovery protocols
• Implement an organizational password management system
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Innovation & Strategic Development

• Research and implement AI-driven solutions to improve customer service and operational efficiency
• Identify integration opportunities between existing platforms to streamline workflows
• Develop business cases for new technology investments that demonstrate ROI and impact
• Stay current with emerging technologies relevant to non-profit operations and animal welfare
• Collaborate with the Director of Data, Privacy and Architecture to align infrastructure with data strategy
• Support the planning and phased transition of IT functions from outsourced to in-house
• Stay up to date with tech trends, especially in AI, automation, and cloud tools relevant to non-profits
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Systems Administration

• Administer and optimize our suite of software platforms and tools
• Ensure proper licensing, updates, and security measures are in place
• Manage relationships with technology vendors and service providers
• Monitor system performance and implement improvements
• Support the leadership team with technology needs for special projects and initiatives
• Oversee licensing, updates, patch management, and security compliance
• Administer systems like Microsoft 365, Zoom, QuickBooks Online, shelter software, etc.
• Assist with AV and digital signage configuration
• Track system performance and troubleshoot issues or escalate to MSP as needed
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Requirements

• Experience in IT support, systems administration, development or related technical role
• Demonstrated experience implementing and supporting various software platforms
• Working knowledge of programming concepts and software engineering principles
• Experience managing user access controls and IT security protocols
• Strong troubleshooting and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to translate technical concepts for non-technical staff
• Experience with AI implementation or interest in developing AI solutions
• Knowledge of audio-visual systems management
• Valid Ontario driver's license and access to reliable transportation
• Comfortable working around pet companions
• Commitment to the HBSPCA mission, vision, and values
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Preferred (but not required) Certifications & Skills

• CompTIA A+ (General IT support and troubleshooting)
• CompTIA Network+ (Networking and connectivity basics)
• CompTIA Security+ (Basic cybersecurity practices)
• Microsoft 365 or Azure Administrator Associate
• Familiarity with hybrid in-house/MSP environments
• Experience with any of the following tools is an asset:
  • Raiser’s Edge
  • PetPoint
  • QuickBooks Online
  • Microsoft (365, SharePoint, Teams)
  • Google Workspace
  • Salesforce
  • Webflow
  • Shopify
  • Hornet Security
  • Field Effect
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Why Join the HBSPCA?

• Competitive salary and performance-based reviews
• Comprehensive health and dental benefits
• Employee Assistance Program (EAP)
• Paid vacation and holidays
• Matching pension plan
• Discounted veterinary services and pet food programs
• A compassionate, mission-focused team environment
• A chance to make real impact in animal welfare and community health
• Autonomy to develop and implement innovative technology solutions
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How to Apply

Please submit your resume, a cover letter outlining your experience and your approach to technology innovation, and your available start date in confidence to: career@hbspca.com

Diversity, Equity, and Inclusion

The HBSPCA is an equal opportunity employer that actively supports diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and lived experiences. If you require accommodation during any stage of the recruitment process, please contact your interview lead for assistance.

Registered Veterinary Technician (RVT)

Do you dream about working in shelter medicine? Love the idea of working in a multi-shelter environment supporting homeless and owned pets? Does it excite you to make a difference in their lives? Our Registered Veterinary Technician role might be exactly what you’re looking for!

Who You Are:

• You’re outgoing and energetic.
• You’re an animal AND people advocate.
• You thrive when you’re helping animals but are a natural talent in customer service.
• You like to dive into your role and support your team however possible.
• You’re not afraid to get messy, know how to handle that ferocious feral cat, and can wrap a surgery pack like nobody can.
• Your favorite part of the day is surgery (or administering medications, or vaccinating a dog, or trying to figure out if that rabbit really is fixed).
• You are a medical triage champ and are cool as a cucumber doing it.
• You are a whiz at animal handling (including those spicy kittens!).
• You think giving IV fluids or placing urinary catheters is THE best, and waiting for bloodwork results is the highlight of the day.
• You are prepared and understanding that we can see hard things every day, but focus on the incredible lives we impact along the way.
• You thrive in a fast-paced environment and can excel at any challenge thrown your way – multi-tasking? Easy! Prioritizing tasks? You can do it in your sleep. Adapt to change well? Absolutely! Time management skills? You were born with them!
• You work best when collaborating in a team with volunteers and staff.
• You are a self-starter who is innovative and team-oriented.
• You are highly organized – your to-do lists are a work of art.

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What You Will Be Doing:

• Performing daily rounds of all animals to identify any medical or behavioral concerns.
• Medication administration, vaccination, and microchipping as required.
• Assisting the veterinarian on daily medical rounds and administering prescribed treatments.
• Wellness examinations of new intakes, basic recheck examinations.
• Triage of any emergency or urgent patients to ensure timely medical treatment is provided.
• Anesthesia and post-operative care of all surgical patients.
• Medical care of any hospitalized patients in clinic, including IV fluids, urinary catheters.
• In-house laboratory work including urinalysis, fecal testing, and cytology (blood work sent off-site).
• Working with foster families, PAWS, shelter staff, and volunteers.
• Supporting the hospital's daily high-volume S/N services as required, including preparing premeds, intubation, surgical prep, and recovery.
• Supporting clinic volunteers in their training and duties, as well as engaging and building relationships with them.
• Fostering relationships with colleagues, volunteers, and customers.
• Other duties as required.

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Qualifications & Skills Required:

• Diploma or Degree from a Veterinary Technology or Veterinary Technician program and in good standing with the OAVT.
• Ability to build effective relationships with staff, volunteers, customers, and community partners.
• Strong teamwork and collaboration skills.
• Excellent interpersonal skills to manage varying behaviors of staff, customers, and contacts.
• Compassionate and humane treatment of animals, both on and off the job.
• Ability to function effectively under stress and ambiguity and accept direction.
• Organizational skills to manage time and multiple duties.
• Capability to handle multiple priorities and deliver timely results.
• Willingness to work weekends and meet center requirements.
• Proficiency in Microsoft Windows, Word, and basic office equipment.

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Working at the HBSPCA:

• We are a growing team of animal lovers.
• We get things done at a fast pace and love tackling new and exciting ideas.
• We believe in empowering people – we want to empower you to do your job and watch you lead your team.
• We do best when collaborating, and it’s important that everyone’s voice is heard.
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The Perks:

• Hourly wage $26-$28 depending on years of experience.
• Comprehensive health and dental benefits.
• Annual OAVT Renewal Fee.
• Employee Assistance Program.
• Access to staff pet food program (discounted retail prices).
• Access to staff veterinary services program.
• An environment always filled with adorable animals.
• Annual Scrub allowance (Must be branded).
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How to Apply

Please send your resume (no more than 1 page) and a custom letter to career@hbspca.com.

Community Cat Education and Trapping Lead

Community cats can be found just about every place people live. These outdoor, free-roaming cats live in and are cared for by community members—hence the term “Community Cats.” The greatest problem facing community cat populations is unchecked reproduction. One breeding pair of cats can theoretically result in over 11 million cats in a 9-year period.

TNVR stands for “trap-neuter-vaccinate-return.” It is the most humane method for reducing unowned cat populations while simultaneously providing an opportunity to attend to minor medical concerns. TNVR is effective at reducing community cat populations—the higher the rate of sterilization in a colony, the greater the impact a TNVR program will have over time.

TNVR also results in a reduction of “nuisance” behaviors associated with mating, such as fighting and yowling. Spaying and neutering can prevent certain medical conditions, such as pyometra (infection of the uterus) and several types of cancer, while increasing a cat’s overall lifespan. Altering male cats reduces the odor associated with the urine of intact males.
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Want to make the lives better for Community Cats in Hamilton?
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What You Will Be Doing:

• Work with registered colony caregivers to establish a feeding pattern, count the cats, and set out shelters and feeding stations.
• Educate communities on the benefits of TNVR and how it will make their community cats healthier and happier.
• Humanely trap unaltered cats.
• Bring trapped cats into the HBSPCA Companion Animal Hospital, where they are sterilized, vaccinated, microchipped, ear-tipped, and treated for minor ailments.
• Assist in the care of cats for 24-48 hours as they recover in the onsite HBSPCA recovery center.
• After recovery, return cats to their environment and release them.
• Maintain our 100-trap bank by tracking traps.
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Qualifications & Skills Required:

• Experience with community engagement and volunteers.
• Experience working with Community Cats or wildlife.
• Rabies vaccination preferred.
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Working at the HBSPCA:

• We are a growing team of animal lovers.
• We get things done at a fast pace and love tackling new and exciting ideas.
• We believe in empowering people—we want to empower you to do your job and watch you lead your team.
• We do best when collaborating, and it’s important that everyone’s voice is heard.
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The Perks:

• Annual Salary: $48K
• Employee Assistance Program
• Access to staff pet food program (discounted retail prices)
• Access to staff veterinary services program
• An environment always filled with adorable animals
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To Apply:

Please send your resume to: career@hbspca.com

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Attention: Karen Reichheld
Director, Animal Care

Camp Counsellor Lead

Do you love inspiring young minds and sharing your passion for animals? Are you excited to lead engaging activities, work with volunteers, and create lasting memories for campers? Our Humane Education Camp Counsellor Lead role might be exactly what you’re looking for!

In this hands-on role, you’ll guide campers through fun, educational experiences that promote responsible pet ownership and animal welfare. Working closely with volunteers and the Youth Project Coordinator, you’ll help bring our beloved camp programs to life.

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Who You Are:

• You are naturally curious, innovative, and continuously seek ways to improve processes and outcomes.
• You are creative and energetic, eager to bring new ideas and solutions to our camp programs.
• You are friendly, outgoing and professional, comfortable with giving presentations and public speaking.
• You are pet-first and humane-focused, aligning with the vision, mission, values, and strategic directions of the HBSPCA.
• You are energetic and love working with people and children. Your enthusiasm inspires those around you, and you thrive in interactive settings.
• You have experience working with children and animals.
• You have experience in leadership positions, camp programs, or both.
• You enjoy working hands-on with volunteers and stakeholders. Building relationships and collaborating with others comes naturally to you.
• You want to grow within the organization, embracing new opportunities for professional development.
• You are creative and energetic, eager to bring new ideas and solutions to grow our newly re-launched camp program.

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What You Will Be Doing:

• Lead co-counsellors, volunteer counsellors and campers through a summer camp program for 2025.
• Manage a group of 20 children, ensuring safety and fun at all times.
• Work with provided curriculum, activities and games focused on humane education, animal welfare and advocacy, and being a responsible pet caregiver.
• Contribute new ideas for future camps or current camp improvements.
• Coordinate and execute camper day schedules.
• Assist and supervise during off-site field trips.
• Bring creativity and innovation to camp themes, ensuring an engaging experience for campers.
• Assist Guest Speakers with their presentations to ensure high-quality delivery of programming.
• Handle day-to-day camp responsibilities (Sign in/Sign outs, incident reports, etc.).
• Assist with training and supervise program volunteers, ensuring a high standard of delivery.
• Work collaboratively with (co-counsellors) Partner Organizations, Guest Speakers, and facility staff in a positive and respectful manner.
• Other duties as required.

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Qualifications & Skills Required:

• Relevant work experience.
• Proven experience as a camp counsellor is a must.
• Experience working with and handling animals is an asset.
• Strong verbal and written communication skills, with experience speaking to groups of 5-30 people.
• Demonstrated critical thinking skills and adaptability to changing priorities.
• Passionate about humane education and community engagement.
• Ability to work independently as well as part of a team.
• Competent computer skills, including Microsoft Office Suite and Teams.
• Knowledge of principles of equity, diversity, and inclusion is an asset.
• Current First Aid Certificate is an asset (will be required prior to commencement of the position).
• Valid driver’s license and willingness to drive fleet vehicle is an asset.
• A police background check will be required for this position.

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Working at the HBSPCA:

• We are a growing team of animal lovers.
• We get things done at a fast pace and love tackling new and exciting ideas.
• We believe in empowering people – we want to empower you to do your job and watch you lead your team.
• We do best when collaborating, and it’s important that everyone’s voice is heard.

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The Perks:

• An incredible networking opportunity, allowing you to connect with upwards of 20 Guest Speakers – exceptional professionals from a variety of animal-related fields.
• Weekly field trips.
• Daily animal interactions.
• Hourly wage $18.50.
• Recurring Team Building activities (with refreshments!)
• Access to a large roster of exciting Guest Speakers
• Access to staff pet food program (discounted retail prices).
• An environment filled with adorable animals of all kinds!

How to Apply

Please send your resume and cover letter to camps@hbspca.com, titled COUNSELLOR LEAD APPLICATION.

Camp Counsellor

Do you love working with children and animals? Are you excited to create engaging, educational experiences that inspire compassion and responsibility? Our Humane Education Camp Counsellor role might be exactly what you’re looking for!

In this hands-on role, you’ll work alongside the Camp Counsellor Lead to guide campers through fun, interactive programming focused on animal welfare and humane education. You’ll help bring our beloved camp programs to life while working closely with volunteers and the Youth Project Coordinator to make a lasting impact on the next generation of animal advocates.

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Who You Are:

• You are creative and energetic, eager to contribute fresh ideas to camp programs.
• You are friendly, outgoing, and comfortable speaking in front of groups (or willing to learn!).
• You are pet-first and humane-focused, aligning with the vision, mission, and values of the HBSPCA.
• You have experience working with children and animals.
• You thrive in collaborative environments and enjoy working hands-on with volunteers and stakeholders.
• You are looking for an opportunity to grow within an organization and develop professionally.

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What You Will Be Doing:

• Assist the Camp Lead and volunteers in leading campers through the summer camp program.
• Help manage groups of 20 children, ensuring safety and engagement at all times.
• Facilitate activities, games, and lessons focused on humane education, animal welfare, and responsible pet care.
• Contribute new ideas for future camps or current camp improvements.
• Support the execution of daily camp schedules.
• Assist and supervise campers during off-site field trips.
• Help Guest Speakers deliver high-quality presentations.
• Handle day-to-day camp responsibilities, including sign-ins, sign-outs, and incident reports.
• Assist with training and supervising program volunteers to maintain a high standard of delivery.
• Work collaboratively with co-counsellors, partner organizations, guest speakers, and facility staff.
• Other duties as assigned.

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Qualifications & Skills Required:

• Relevant work experience.
• Previous experience as a camp counsellor is an asset.
• Experience working with and handling animals is an asset.
• Strong verbal and written communication skills, with experience speaking to groups considered an asset.
• Passionate about humane education and community engagement.
• Ability to work independently and as part of a team.
• Basic computer skills, including Microsoft Office Suite.
• Knowledge of equity, diversity, and inclusion principles is an asset.
• Current First Aid Certificate is an asset (required before the position starts).
• A police background check will be required for this position.

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The Perks:

• An incredible networking opportunity, connecting with upwards of 20 guest speakers from diverse animal-related fields.
• Weekly field trips.
• Daily animal interactions.
• Hourly wage $17.20
• Recurring Team Building activities (with refreshments!)
• Access to a large roster of exciting Guest Speakers
• Access to staff pet food program (discounted retail prices)
• An environment filled with adorable animals of all kinds!

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How to Apply:

Please send your resume and cover letter to camps@hbspca.com, titled COUNSELLOR APPLICATION.